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  1. Listed below are the Terms and Conditions of Energi Leisure Parks (The Co.). No alterations or variations to these Terms and Conditions shall be binding unless agreed in writing by Energi Leisure Parks.
  2. The Co. reserves the right to make changes to the services and activities advertised for any reason and without notice.
  3. Any person using The Co’s. arena and facilities must complete, or have a valid waiver completed on their behalf. Those participants under 16, or any other participant without their own valid waiver, must ensure a legal guardian has fully completed a waiver on their behalf. Parties signing waivers on behalf of younger customers state that they accept responsibility for the safety of themselves and for the supervision of children in their care.
  4. All persons using the trampoline park under the ages of 5 years must be accompanied by an adult and, if under the age of 12 be accompanied by a responsible consenting adult on the premises. Younger customers can use the facilities within the bounds of an organised Toddlers session.
  5. The Co. retains the rights to refuse accommodation of participants that are deemed as unsuitable condition. This is in the interests of safety to self and others.
  6. The arena provides a variety of trampoline based activities. Customers use the arena in the knowledge that participation is not without risk and serious misuse could be fatal.
  7. All users must attend a safety briefing session prior to every park session and adhere to the instructions of arena staff and Court Marshalls at all times.
  8. The Co. does not accept responsibility for the loss or damage to any personal customer property whilst onsite. The Co. does not accept responsibility for loss or damage to customer vehicles. Vehicles and their contents are left at their owner’s risk.
  9. To enhance grip and safety levels and for reasons of hygiene all customers are required to wear Energi trampoline socks while using the trampoline arena.
  10. Following the safety briefing and once within the trampoline facility, participants will not be individually supervised by The Co’s staff.
  11. The Co, reserves the right to refuse admittance or to remove a participant from the premises should it be deemed necessary to do so. This includes any customer whose behaviour is considered antisocial and/or unsafe to themselves or others, or who is thought to be under the influence of alcohol or drugs. The decision of the Duty Manager on all matters of admittance will be final.
  12. The Co. reserves the right to refuse admittance to the trampoline arena to any participant who is not dressed appropriately for the activity. All participants should ensure they are not wearing any sharp items and remove all jewellery and loose items before participating in any of the activities.
  13. The Co. reserves the right to refuse entry or remove from the premises any person causing wilful damage to the facilities, fixtures, fittings or other property of The Co. Any party engaging in such behaviour will be liable to pay for the rectification, remedy and all damages caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance and/or instructions.
  14. For health and safety reasons and to allow for safe management of other customers The Co. reserves the right to refuse entry to late arrivals.
  15. No refunds or compensation will be payable by The Co. in the event that any participant is not permitted to, refused permission or decides not to undertake or complete a session.

Group and Party Bookings

  1. If The Co.is providing catering for your group then specific dietary requirements must be communicated at the time of placing the booking to ensure these requirements are understood and can be met. Failure to provide adequate notice of any changes to dietary requirements may mean it impossible to deliver the service.
  2. If an alteration to a group booking is required then a minimum of 7 clear days notice must be provided to The Co.
  3. If additional or reduction of party guests is required then again 7 days notice must be provided and the following conditions must be met:
    • The remaining number of guests does not fall below 10.
    • The Co. must confirm it has adequate space and facility to accommodate any additional participants.
    • All changes are made in accordance with The Co’s general refund and transfer policy.
    • Party arrival: A party is required to present themselves to a member of staff 30 minutes prior to the confirmed session start time. Rights of admission may be refused in the event of excessive lateness.

Prices and Payment

  1. The Co. reserves the right to change its prices and tariffs at any time. As much notice as possible will be given should a change in price occur.

Refunds and Transfers

  1. The Co. requires 7 clear days notice to provide a reimbursement into the customers account for any cancellations. The account will be credited with the previously accounted value of the session booked.
  2. Any amendments more than 48 hours clear notice will be offered a session transfer. This requires the participant to specify an alternative date and time for their booking. With less than 48 hours notice The Co. cannot offer cancellations a refund or transfer.

What is this Privacy Policy for?

This privacy policy is for this website and served by York Energi Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email

Email subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/aBcDeFg).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

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